A timeless and elegant classic, choose a professional stainless steel oyster platter to display raw or cooked oysters.
The caviar set will look great on your table.
Whatever type of equipment you are looking for, whether you need it individually or in sets, for the dining room, the kitchen or the bar, Stellinox offers you professional catering equipment (but not furniture, mattresses, bedding, specific bedroom or bathroom furnishings or tables), with a wide range of GN containers in different materials.
The table, the centrepiece of your restaurant
For all restaurateurs, the table is the main point of contact with the customer. Regardless of the food served, customers will remember the presentation of the table at which they have eaten. The table, in the broadest sense of the word, is first and foremost the service, the tablecloths and crockery, the decoration and all the professional hotel equipment on display. All the hotel and restaurant equipment offered by Stellinox will enable you to stand out from your competitors. Apart from the quality of your cuisine, the table is perhaps the only thing that customers will see of your restaurant, as they won't go behind the counter or into the kitchen.
The table, a French tradition
Join the French tradition of refinement and distinction in service: stainless steel products bring a touch of quality to your table when used with fine products such as champagne, seafood platters, wine, caviar, fine cuts of meat and fish .... Here you'll find everything you need to serve and present your meals, as well as cutlery to match each product. Treat your guests to luxury.
What products does a hotel offer?
The products and services offered by a hotel can vary considerably depending on the category of the hotel, its number of stars and its location. Hotels aim to provide their guests with an enjoyable and memorable experience by meeting their needs and expectations through a wide range of products and services. Here is a list of the products and services that are commonly found in a hotel:
- Accommodation: Standard rooms, with comfortable bed, private bathroom, TV, Wi-Fi connection, telephone, desk and chair, air conditioning and heating; superior rooms, with more space than standard rooms, lounge or dining area, mini bar or fridge, safe, coffee/tea maker, toiletries, bathrobe and slippers.
- Dining: Breakfast, buffet or à la carte, hot or cold options, local and international products, classic restaurant, gourmet restaurant if Michelin-starred, or themed restaurant, cocktail bar, pool bar, café or lounge. Room Service: Menu available 24 hours a day in some hotels.
- Reception and concierge services: 24-hour reception, tourist information, restaurant reservations, tickets, excursions.
- Laundry services: Daily housekeeping, laundry and dry cleaning, ironing service.
- Wellness Facilities: Spa and wellness centre, gym/fitness room, sauna, Hammam, jacuzzi, indoor and/or outdoor swimming pool.
- events and conferences: meeting rooms, conference rooms, audiovisual equipment, event planning service
- Additional services: Transport service, with airport shuttle, car rental, chauffeur service, family and children service, with family rooms, baby bed, high chair, babysitting service, shops and miscellaneous services, with souvenir shop, currency exchange, ATM, business centre with internet access.
- Safety and accessibility: video surveillance, 24-hour security, smoke detectors, fire extinguishers.
- Accessibility: rooms and facilities for people with reduced mobility, lifts, adapted services (e.g. menu in Braille version).
What is the purpose of hotels?
The purpose of the hotel industry is to provide accommodation, catering and other related services to travellers and temporary guests to meet their needs, ensuring their comfort, well-being and a positive experience, while ensuring the profitability and sustainable development of their business. This is what we described in the previous question: What are the products of a hotel?
What are the essential elements to ensure quality hotel service?
Ensuring quality in hotel service requires a combination of several essential elements to deliver an exceptional customer experience. By combining these elements, a hotel can ensure a high quality of service that not only satisfies guests, but also builds loyalty and creates a positive and lasting reputation. Key elements to consider include
- Trained and competent staff: Provide regular, up-to-date training for staff on service standards, customer management and job-specific skills. Hire qualified, motivated people with a passion for customer service. Encourage a positive, courteous and professional attitude from all staff.
- Cleanliness and hygiene: Maintain a high standard of cleanliness in all areas of the hotel, including bedrooms, communal areas and catering facilities. Adopt strict hygiene practices, particularly in kitchens and bathrooms.
- Room comfort and functionality: providing comfortable beds, ergonomic furniture and high-quality room amenities. Ensure that all fixtures and fittings are in good working order and repair any faults promptly.
- Customer service: responding quickly and effectively to customer requests and concerns. Tailor services to individual needs and provide personalised experiences.
- Quality Catering: offering a variety of well-prepared, well-presented food using fresh, high-quality ingredients. Provide prompt and courteous restaurant, bar and room service.
- Safety and Security: Implement effective security systems such as video surveillance, security guards and smoke detectors. Train staff in safety and emergency evacuation procedures.
- Infrastructure and facilities: Provide modern, well-maintained facilities such as gyms, swimming pools and wellness centres.
- Customer Feedback Management: Encouraging customers to provide feedback. Responding to customer feedback, both positive and negative, and using it to continually improve services.
- Marketing and reputation: Ensure that advertising and service descriptions are honest and accurate. Actively manage the hotel's online and offline reputation and proactively manage reviews.
- Commitment to sustainability: implementing environmentally friendly practices such as reducing waste, using sustainable products and saving energy. Commitment to social responsibility initiatives and support for the local community.
How much does a hotelier earn?
In France, a hotelier's gross salary can vary considerably depending on the size and type of hotel, its geographical location, the professional's level of experience and qualifications, and the specific responsibilities associated with the job. These are averages only and may vary; fringe benefits, bonuses, tips and accommodation can also form a significant part of hotel salaries.
- Hotel manager: around €50,000 to €100,000 per year. Managers of large luxury hotels or those in major tourist areas can earn more, sometimes well over €100,000 a year.
- Reception manager: around €30,000 to €45,000 a year. Reception managers in luxury or busy hotels can earn more, especially if they have several years' experience.
- Reception manager: around €25,000 to €35,000 per year. Salaries can increase depending on the size and prestige of the hotel.
- Concierge: around €25,000 to €35,000 per year. Concierges in luxury hotels can earn more, especially thanks to bonuses and tips.
Delivery times: Stellinox ships your order within 24 to 48 hours if the product is in stock, otherwise it generally takes 10 working days. Free delivery in Metropolitan France for orders over 300 euros excluding VAT, or collection at our plant with an appointment (we do not have a retail shop).
